Contact Us

Please note that we are unable to answer any questions about individual cases from owners– if you have a concern regarding your pet you must contact your own vet.  Please include your full contact details, so we can get back to you if needed.Other ways to contact us: Vetstream Ltd, Three Hills Farm, Bartlow, Cambridge, CB1 6EN. UK. t: +44 (0) 1223 895818 f: +44 (0) 1223 895819 w: Vetoquinol UK Limited, Vetoquinol House, Great Slade, Buckingham Industrial Park, Buckingham, MK18 1PA. UK. t: +44 (0) 1280 814500 f: +44 (0) 1280 825460 w:

Copyright Vetstream

Information and images contained within the web pages on this web site are copyright and the property of Vetstream Ltd and the Vetstream Ltd group of companies, except where expressly stated otherwise. Vetstream Ltd authorises you to copy documents or pages published by Vetstream Ltd on this epilepsy information website for your non-commercial use only. None of the content of these pages may be incorporated into, reproduced on, or stored in any other Web site, electronic retrieval system, or in any other publication, whether in hard copy or electronic form. You may not, without our permission, 'mirror' this information on your own server, or modify or re-use text or graphics on this system or another system. The Vetstream name and Vetstream logo are trademarks (registered and unregistered). All copyright, all product names referred to in these pages and all trademarks are owned by the Vetstream Ltd group of companies.

Privacy Policy

We understand and respect the importance of privacy. We take your privacy seriously and are fully committed to handling the information from you in a secure and responsible manner. In this privacy section we explain how we use your information, in particular:

• How the information we collect is used • How the information is collected from you through the website • With whom we share the information  • How we correct any inaccuracies in the information. How Do We Use Your Data? When you register and use this site you may be asked to provide certain information such as your contact details. We use this data for the following principal purposes: • To provide you with the highest possible level of service and to help you get the best out of our website. • To register you with our website and to administer our website services. • To fulfil any requests we receive from you • For other administrative purposes and for internal analysis. If you choose to opt-in to allow us to send you details of special offers and promotions and other related information, we may contact you by post, fax, e-mail or telephone to let you know about any goods, services or offers which may be of interest to you. We may keep this information for a reasonable period. If you opt-in to allow us to pass on your information to other companies we may pass on you contact information to relevant companies within the Veterinary industry that we hope will be of interest to you. If you no longer wish to receive any such information, having chosen to opt-in, please contact us. Cookies: When you enter one of our websites, your computer may be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Cookies allow us to continually improve our service to our customers, for example they enable us to determine how frequently pages are visited and to identify the most popular areas of our websites. Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. You do not have to accept cookies. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. However, if you choose not to accept cookies, certain personalised services cannot be provided to you. Who May Your Data Be Disclosed To? Unless you have chosen to opt-in to allow your contact details to be passed onto other veterinary suppliers, we will not disclose, sell or rent your data to any other third parties. However, we reserve the right to release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for the purpose of fraud protection and credit risk reduction. We may also disclose your information for the purpose of processing and fulfilling your order. Please rest assured that any companies or individuals who have access to this information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1988. Transfer of Information: For any of the purposes set out above, we may transfer your data internationally including to countries outside Europe. Each country may offer different levels of protection, some of which may not be as high as the United Kingdom. Protection of Personal Data: We have taken every possible precaution to create a secure environment to protect the personal data supplied by you to us. How Can You Amend Your Personal Data? If your personally identifiable information changes (such as your postcode), please contact us and we will correct or update personal data accordingly Under The Data Protection Act 1988 you also have a right to ask for a copy of your information and to correct any inaccuracies. Such a request must be made to us in writing. We reserve the right to make a small administrative charge for this service. Links: This website contains links to other sites. Please be aware that we are not responsible for privacy practices of such other sites. We encourage you to be cautious and to read the privacy statements of each and every website that collects your identifiable information. This privacy statement applies solely to information collected on this website. Changes: By using this website you consent to the collection, processing and storage of your personal data by Vetstream or Vetoquinol in the manner set out in this Privacy Policy. If there are any changes to this privacy policy, we will replace this page with an updated version. If is therefore in your own interest to check the “Privacy Policy” page so as to be aware of any changes that may occur from time to time.

Terms & Conditions

Vetoquinol UK Limited permits you to access and use this Internet site subject to the terms and conditions below and all applicable laws and regulations. The trademarks on this site are the property of, licensed to, or promoted or distributed by Vetoquinol UK Limited, its subsidiaries or related companies. As used on this site, the terms "Vetoquinol UK" and "Company" refer collectively to Vetoquinol UK Limited and its domestic and international operating subsidiaries. The entire content of this site is subject to copyright protection. You may download and retain on your disk or in hard copy form a single copy of material published on this site for your personal use, provided that you do not remove any proprietary notices. You may not otherwise copy, distribute, display, download, modify, or repost all or part of any material without written permission from Vetoquinol UK Ltd and Vetstream Ltd. You may not mirror on another Web server all or part of any material published by Vetoquinol UK Limited or Vetstream Ltd on this site, and you may not inline any of the graphics contained in any material published on this site. Vetoquinol UK Limited will use reasonable efforts to include accurate and up-to-date information on this site, but makes no representations or warranties as to its accuracy or completeness. Access to and use of the content are at your own risk, and neither Vetoquinol UK Limited nor any party involved in creating or delivering this site shall be liable to you for any damage of any kind arising out of your access, use or inability to access or use this site, or for any omissions or errors in its content. Vetoquinol UK Limited reserves the right to alter or delete material from this site at any time. Vetoquinol UK Limited may revise these terms and conditions periodically.




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